Refund and Returns Policy of EPICHATO
Effective Date: March 14, 2025
At EPICHATO, we want you to be completely satisfied with your purchase. We take pride in offering high-quality plants and excellent customer service, and we understand that sometimes a return or refund may be necessary. This Refund and Returns Policy outlines the process and conditions under which returns and refunds are accepted.
1. Return Eligibility
You may return most items purchased from EPICHATO if they meet the following conditions:
Damaged or Defective Plants: If your plant arrives damaged or defective, please contact us within 7 days of receiving your order. We will issue a full refund or replacement for the plant, depending on the situation.
Incorrect Orders: If you receive an item that does not match what you ordered, we will gladly accept a return for a full refund or provide a replacement.
Change of Mind: Due to the perishable nature of plants, we cannot accept returns simply for a change of mind. We encourage you to carefully consider your plant choice before completing your purchase.
2. Return Process
To initiate a return, please follow these steps:
Contact Us: Reach out to our customer service team at info@epichato.net or call us at (970) 564-6004. Please provide your order number, a description of the issue, and photographs of the damaged or incorrect items, if applicable.
Return Authorization: Once your return is approved, we will provide you with detailed instructions on how to return the item. All return shipments must be made within 14 days of receiving the item.
Shipping Costs for Returns: For damaged or incorrect items, we will cover the return shipping costs. However, if the return is due to a change of mind or other reasons not covered by our policy, you will be responsible for the return shipping fees.
3. Refund Process
Once your returned item is received and inspected, we will notify you via email about the approval or rejection of your refund. If your return is approved, we will process your refund to your original payment method. Refunds may take 5-10 business days to appear in your account, depending on your bank or payment provider.
4. Non-Returnable Items
The following items are non-returnable:
- Live Plants that are not damaged or defective upon arrival.
- Gift cards, if applicable.
- Items purchased with a promotional discount or final sale.
5. Exchanges
If you would like to exchange an item for a different plant or product, please follow the same process as a return. You may then place a new order for the replacement item.
6. Customer Satisfaction
Our goal is to ensure that you are satisfied with every purchase. If you experience any issues with our products or services, please don’t hesitate to contact us, and we will work with you to resolve the issue as quickly as possible.
7. Address for Returns
If instructed to send a return, please ship the items to the following address:
EPICHATO
417 S Cedar St
Cortez, Colorado
USA
8. Changes to This Policy
We reserve the right to update or modify this Refund and Returns Policy at any time. Any changes will be posted on this page with the updated effective date. Please review this policy periodically to stay informed about our return and refund procedures.
9. Contact Us
If you have any questions or concerns regarding our Refund and Returns Policy, or if you need assistance with a return or refund request, please feel free to contact us:
- Email: info@epichato.net
- Phone: (970) 564-6004
- Address: 417 S Cedar St, Cortez, Colorado
We appreciate your business and are committed to ensuring that your experience with EPICHATO is a positive one. Thank you for choosing us for your plant needs!