Sales Policy of EPICHATO
Effective Date: March 14, 2025
At EPICHATO, we are committed to providing our customers with high-quality plants, excellent customer service, and a seamless shopping experience. This Sales Policy outlines the terms and conditions of purchasing our products, ensuring clarity and transparency for all our valued customers.
1. Product Availability
While we strive to maintain an accurate inventory, all products offered on our website or in-store are subject to availability. If an item is out of stock, we will notify you as soon as possible and offer alternatives or the option to cancel your order for a full refund.
2. Pricing
All prices listed on our website and in-store are in U.S. Dollars and are subject to change without notice. We make every effort to ensure that the prices are accurate at the time of purchase. However, if there is an error in pricing, we will contact you to resolve the issue, either by adjusting the price or canceling the order.
- Sales Tax: Sales tax will be applied to orders where required by law based on the shipping destination. The final tax amount will be calculated at checkout.
- Promotions and Discounts: Any discounts, promotions, or special offers may be subject to additional terms and conditions, such as expiration dates or limited quantities. These offers cannot be combined with other discounts unless stated otherwise.
3. Order Processing
Once you place an order with EPICHATO, you will receive an email confirmation outlining your purchase details. Orders are typically processed within 1-2 business days of receipt, and you will be notified once your order has been shipped. During peak seasons, processing times may be longer, and we appreciate your understanding and patience.
4. Shipping and Delivery
Shipping Methods: We offer several shipping options to ensure that your plants arrive safely. The delivery method will be determined at checkout based on your location and the size of your order.
Shipping Fees: Shipping fees are calculated based on the size and weight of your order and the delivery destination. These fees will be displayed at checkout before you confirm your order.
Delivery Time: Delivery times vary depending on the shipping method and location. Typical delivery times range from 3-7 business days for domestic orders. However, please be aware that delays can occur, especially during peak seasons.
International Shipping: We currently offer international shipping to select countries. If you are outside of the United States, please contact us to confirm shipping availability and rates.
Shipping Issues: If there are any issues with the delivery of your order, such as damage or missing items, please contact us within 7 days of receiving your package. We will investigate the issue and resolve it as quickly as possible.
5. Payment Methods
We accept a variety of payment methods to make your shopping experience convenient:
- Credit Cards: Visa, MasterCard, American Express, and Discover.
- PayPal: A secure option for online payments.
- Gift Cards: If available, our gift cards can be used for online or in-store purchases.
All transactions are processed securely, and we use encryption to protect your payment information.
6. Cancellations and Order Changes
Once an order is placed, we strive to process it as quickly as possible. If you wish to cancel or make changes to your order, please contact us immediately at info@epichato.net. While we will do our best to accommodate your request, cancellations and changes can only be made before the order has been processed or shipped. Once your order has been shipped, it cannot be modified or canceled, and the return process must be followed.
7. Returns and Refunds
If you are not fully satisfied with your purchase, please refer to our Refund and Returns Policy for detailed instructions on how to initiate a return or request a refund. Please note that the policy applies to damaged, defective, or incorrect items. Due to the perishable nature of plants, returns for change of mind are not accepted.
For more details on our returns process, please visit the Refund and Returns Policy page or contact us directly at info@epichato.net.
8. Customer Support
If you have any questions or need assistance regarding your order, products, or services, our customer support team is here to help:
- Email: info@epichato.net
- Phone: (970) 564-6004
- Address: 417 S Cedar St, Cortez, Colorado
We are committed to providing excellent customer service and will respond to inquiries promptly.
9. Limitation of Liability
EPICHATO is not responsible for any indirect, incidental, or consequential damages arising from the use of our products or services. Our liability is limited to the amount paid for the product that caused the issue.
10. Privacy and Data Protection
Your privacy is important to us. By purchasing from EPICHATO, you agree to our Privacy Policy, which governs how we collect, use, and protect your personal information. We are committed to maintaining the confidentiality and security of your data. For more details, please visit our Privacy Policy page.
11. Changes to This Policy
We reserve the right to update or modify this Sales Policy at any time. Any changes will be posted on this page with the updated effective date. We encourage you to review this policy periodically to stay informed about our sales practices and terms.
This Sales Policy is effective from March 14, 2025.
Thank you for choosing EPICHATO. We are committed to providing you with the best products and service possible. Enjoy your plant shopping experience with us!