Terms and Conditions of EPICHATO

Effective Date: March 14, 2025

Welcome to EPICHATO! These Terms and Conditions (the “Agreement”) govern your use of our website epichato.com, the services we provide, and any purchases made from EPICHATO. By using our website and making a purchase, you agree to comply with and be bound by these Terms and Conditions. Please read them carefully before accessing or using our site.

1. General Information

This website is operated by EPICHATO. Throughout the site, the terms “we,” “us,” and “our” refer to EPICHATO. EPICHATO offers this website and all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from EPICHATO, you engage in our “Service” and agree to be bound by the following terms and conditions. These terms apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

2. Acceptance of Terms

By using this website, you agree to these Terms and Conditions. If you do not agree with these terms, you must refrain from using our website and services. We reserve the right to update, change, or replace any part of these Terms and Conditions by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

3. Products and Services

EPICHATO offers a variety of products including live plants, plant accessories, gardening tools, and more. All products are subject to availability. We strive to ensure that the product descriptions and images on our website are as accurate as possible. However, we do not guarantee that the products will meet your expectations or be completely error-free. Prices for our products are subject to change without notice.

4. Account Registration

In order to make purchases, you may be required to register for an account on our website. When registering, you agree to provide accurate, complete, and current information about yourself. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account. You must notify EPICHATO immediately of any unauthorized use of your account.

5. Order Process and Payment

By placing an order through our website, you agree to provide accurate and complete information, including payment details. Orders will be processed once payment is confirmed, and you will receive an order confirmation email. All payments are processed securely, and we accept several payment methods, including major credit cards and PayPal.

  • Order Acceptance: EPICHATO reserves the right to refuse or cancel an order for various reasons, including but not limited to product availability, inaccuracies in product or pricing information, or issues identified by our payment processing.

  • Payment Security: We use encryption to ensure that your payment details are protected. By submitting your payment information, you authorize us to charge the amount due for your order.

6. Shipping and Delivery

We offer shipping within the United States and to selected international destinations. Shipping fees and delivery times are calculated during checkout. We strive to process and ship orders as quickly as possible. However, delivery times may vary based on location, availability, and shipping method selected. We are not responsible for delays caused by carriers or customs processes in international orders.

  • Shipping Address: You are responsible for providing an accurate and complete shipping address. If a package is returned due to an incorrect address, you will be charged for reshipment.

7. Returns and Refunds

Please refer to our Refund and Returns Policy for information on how to return or exchange items. In general, we offer returns for damaged, defective, or incorrect items. Returns for products due to a change of mind are not accepted due to the perishable nature of plants.

  • Return Process: If you wish to return an item, please contact us within 7 days of receiving your order. We will guide you through the return process.

  • Refund Process: Once we receive your returned item, we will process your refund to your original payment method. Please allow 5-10 business days for the refund to be reflected in your account.

8. Customer Responsibilities

As a customer, you are responsible for:

  • Ensuring that your plant selections are appropriate for your living or working environment.
  • Following all plant care guidelines provided by EPICHATO for the optimal growth and health of your plants.
  • Ensuring that you have the appropriate space, light, and climate conditions for the plants you purchase.

We are not liable for plants that do not thrive due to incorrect care or environmental factors beyond our control.

9. Limitation of Liability

To the fullest extent permitted by law, EPICHATO shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages, or any loss of profits, arising out of or in connection with the use of our website, products, or services. We do not assume liability for any damages to property or injury caused by the improper use of our products.

10. Intellectual Property

All content on the EPICHATO website, including text, images, logos, and product descriptions, is the property of EPICHATO and protected by copyright, trademark, and other intellectual property laws. You may not use any content from our website without our prior written consent.

11. Privacy Policy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

12. Governing Law

This Agreement and any disputes arising out of or related to it shall be governed by and construed in accordance with the laws of the State of Colorado, United States, without regard to its conflict of law principles.

13. Changes to Terms and Conditions

EPICHATO reserves the right to update or modify these Terms and Conditions at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review these Terms and Conditions periodically to stay informed about your rights and obligations.

14. Contact Us

If you have any questions or concerns regarding these Terms and Conditions, please contact us at:

EPICHATO
417 S Cedar St
Cortez, Colorado
USA
Email: info@epichato.net
Phone: (970) 564-6004

This Terms and Conditions policy is effective from March 14, 2025.

By using our website and making a purchase, you acknowledge and accept these Terms and Conditions. Thank you for choosing EPICHATO. We look forward to providing you with high-quality plants and excellent service!