Refund and Return Policy
Effective Date: December 31, 2024

At Epichato.net, we want you to be delighted with your purchase. If you are not completely satisfied, please review our Refund and Return Policy for guidance on how to proceed.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • The item must be unused, in its original packaging, and in the same condition as when you received it.
  • Returns must be initiated within 30 days of the delivery date.
  • Certain items, such as live plants, discounted items, and custom orders, are non-returnable unless they arrive damaged or defective.

2. How to Initiate a Return

To start a return, please follow these steps:

  1. Contact our customer service team via email at info@epichato.net or call (970) 564-6004 with your order number and details about the issue.
  2. Our team will guide you through the next steps and provide a return authorization or shipping label if applicable.
  3. Package the item securely and include the original receipt or proof of purchase.

3. Refund Process

  • Inspection: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
  • Approved Refunds: Refunds will be processed to your original payment method within 7-10 business days.
  • Partial Refunds: Partial refunds may be issued for items not returned in their original condition, missing parts, or damaged through customer misuse.

4. Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 48 hours of delivery with:

  • Photos of the damaged item and its packaging.
  • A brief description of the issue.

We will promptly resolve the issue by offering a replacement, refund, or store credit.

5. Non-Returnable Items

The following items are not eligible for returns or refunds unless damaged upon arrival:

  • Perishable plants and flowers.
  • Discounted or sale items.
  • Gift cards and promotional products.

6. Return Shipping Costs

  • If the return is due to our error (e.g., wrong or defective item), we will cover the return shipping costs.
  • For other returns, customers are responsible for return shipping fees.

7. Order Cancellations

Orders can be canceled prior to shipping. Once the order has been shipped, the standard return policy applies.

8. Contact Us

For assistance with returns or refunds, please contact us: