Payment Policy

Effective Date: December 31, 2024

At EPICHATO, we aim to provide a seamless and secure payment experience for our customers. This Payment Policy outlines the accepted payment methods, billing procedures, and security measures for purchases made on our website, epichato.net.

Accepted Payment Methods

We accept the following payment methods:

  1. Credit/Debit Cards

    • Visa
    • MasterCard
    • American Express
    • Discover

  2. Online Payment Platforms

    • PayPal

  3. Other Methods

    • Bank transfers (for orders above $200; please contact us for instructions)

Payment Security

We prioritize the security of your payment information by using industry-standard encryption and secure payment gateways. Your payment details are processed directly by our payment provider and are not stored on our servers.

Billing and Charges

  1. Billing Details

    • Ensure your billing information matches your card or PayPal account details to prevent payment delays.
    • Incorrect information may lead to the cancellation of your order.

  2. Currency

    • All prices on our website are listed in USD.

  3. Additional Charges

    • Sales tax may apply depending on your state’s regulations and will be calculated at checkout.
    • Shipping costs are displayed separately during the checkout process.

Payment Issues

If you encounter any issues while making a payment, please contact us immediately at info@epichato.net or call (970) 564-6004. Include your order number and a brief description of the problem for faster assistance.

Refunds and Cancellations

  1. Refund Policy

    • Approved refunds will be issued back to the original payment method used during checkout. Refund processing times may vary depending on your bank or payment provider.

  2. Cancellations

    • Orders can be canceled within 24 hours of purchase. Contact our team via email or phone for assistance.

Contact Information

For payment-related inquiries, reach out to us at:

Thank you for shopping with EPICHATO. Your trust and satisfaction are our priorities!