Payment Policy of EPICHATO

Effective Date: March 14, 2025

At EPICHATO, we strive to make your shopping experience as smooth and convenient as possible. This Payment Policy outlines the various payment methods we accept, the security measures we use to protect your information, and the terms and conditions that apply to your payments when shopping with us. By using our website and making a purchase, you agree to comply with the terms of this Payment Policy.

1. Accepted Payment Methods

We offer several payment methods to ensure a secure and easy transaction process. The payment methods we accept are:

  • Credit and Debit Cards: We accept payments from major credit and debit cards, including:

    • Visa
    • MasterCard
    • American Express
    • Discover

  • PayPal: For your convenience and security, we also accept PayPal as a payment method. PayPal allows you to complete your payment using your PayPal balance, bank account, or linked credit/debit card.

  • Gift Cards: If you have received an EPICHATO gift card, you can use it to make purchases on our website. Gift cards are a great option for gifting and personal use.

  • Other Payment Methods: We may occasionally offer additional payment options, such as mobile payment services, depending on your location. Please check at checkout for available methods.

All payments are processed in U.S. Dollars (USD). If your payment is processed in another currency, your financial institution will handle the conversion.

2. Payment Processing

  • Order Confirmation: After placing your order, you will receive an order confirmation email indicating that we have successfully received your payment. This email serves as a receipt and summary of your order.

  • Payment Authorization: Upon completing your payment, we will authorize your payment method and verify that your payment details are accurate and valid. This process ensures that the funds are available for your purchase.

  • Order Fulfillment: Orders are only processed and shipped once payment has been successfully authorized and confirmed. If we encounter any issues with your payment, such as insufficient funds or incorrect payment information, we will contact you to resolve the issue.

3. Payment Security

At EPICHATO, we take your security very seriously. We use industry-standard encryption to protect your payment information during transactions. Our payment processors are compliant with the highest security standards, including PCI-DSS (Payment Card Industry Data Security Standard), to ensure that your personal and financial information is securely transmitted.

  • Secure Transactions: All transactions made on our website are encrypted using SSL (Secure Socket Layer) technology, which ensures that your payment details are kept confidential.

  • Data Protection: We never store sensitive payment information, such as your credit card details, on our servers. All payments are securely processed by trusted third-party payment processors.

4. Payment Confirmation and Charges

Once your payment is processed and confirmed, you will receive an email confirming your order. Please keep a copy of this confirmation email for your records. Your bank or payment provider may show a pending charge until the payment is fully processed.

  • Authorization Holds: Depending on your bank or payment method, you may notice a temporary authorization hold on your account. This hold is a standard procedure and will be released once the payment is fully processed and completed.

  • Currency Conversion Fees: If you are making an international purchase, your bank or payment provider may charge additional currency conversion fees. EPICHATO is not responsible for any such fees.

5. Payment Issues and Cancellations

If there are any issues with your payment, such as declined transactions or payment errors, please contact our customer support team immediately. We will work with you to resolve the issue as quickly as possible.

  • Payment Declined: If your payment is declined, please verify that your payment details are correct and that you have sufficient funds in your account. You may need to contact your bank or payment provider for further assistance.

  • Order Cancellations: If you need to cancel an order after payment has been made, please contact us immediately. We will do our best to accommodate your request, but cancellations can only be processed before the order is shipped. Once the order has been shipped, it must go through the return process.

6. Fraud Prevention

EPICHATO takes fraud prevention seriously. We reserve the right to decline orders that appear suspicious or fraudulent. If we suspect fraudulent activity, we may request additional verification, such as a government-issued ID or address verification, before processing your order.

  • Fraudulent Transactions: If a transaction is found to be fraudulent, we will immediately cancel the order and report it to the appropriate authorities. EPICHATO will cooperate with law enforcement agencies to prevent fraud and protect both our customers and business.

7. Taxes and Additional Charges

  • Sales Tax: Depending on the shipping address, sales tax may apply to your purchase. The applicable tax rate will be calculated during checkout and added to the total amount of your order.

  • Customs Duties and Taxes (International Orders): For international shipments, the recipient is responsible for any customs duties, taxes, or other fees that may apply. These charges are determined by the destination country’s customs regulations and are not included in the product price or shipping fee.

8. Changes to This Payment Policy

EPICHATO reserves the right to update or modify this Payment Policy at any time. Any changes will be posted on this page, and the updated effective date will be clearly noted. We encourage you to review this policy periodically to stay informed about our payment terms.

This Payment Policy is effective from March 14, 2025.

Thank you for choosing EPICHATO for your plant needs. We are committed to offering you a secure, seamless shopping experience. Should you have any questions regarding this policy or need assistance with your payment, please feel free to contact us.

Contact Information

If you have any questions or concerns about our payment process, please contact our customer support team at:

  • Email: info@epichato.net
  • Phone: (970) 564-6004
  • Address: 417 S Cedar St, Cortez, Colorado, USA

We are here to assist you and ensure that your shopping experience with us is as smooth as possible.